Privacy Policy

Flow Networks, Inc. ("Flow Networks," "we," "us," or "our") operates the website at flownetworks.io ("Website"). This Privacy Policy describes how we collect, use, and protect your information when you visit our Website.

For information about how data is processed through our platform services on behalf of financial institution clients, please refer to the applicable commercial and data processing agreements between Flow Networks and the contracting party.

1. Information We Collect

Information You Provide

When you contact us, request a demo, or submit a form on the Website, we may collect: your name, email address, company name, job title, and any other information you voluntarily provide.

Usage Data

We automatically collect information when you access the Website, including: your IP address, browser type and version, the pages you visit, the time and date of your visit, time spent on pages, and device identifiers.

Cookies and Tracking Technologies

We use cookies and similar technologies on the Website. For details, see our Cookie and Tracking Technologies Policy.

2. How We Use Your Information

We use the information we collect to: operate and improve the Website; respond to your enquiries; communicate with you about our services (where you have opted in or where we have a legitimate interest); and analyse Website usage to improve performance.

3. Our Role

For personal data collected through the Website, Flow Networks acts as the data controller — we determine the purposes and means of processing this data.

When providing platform services to financial institution clients, Flow Networks acts as a data processor or sub-processor depending on the contractual arrangement. In these cases, the financial institution remains the data controller for its customer data, and data processing is governed by the applicable commercial and data processing agreements. If you have questions about how a financial institution uses your data through our platform, please contact that institution directly.

4. Data Sharing

We do not sell personal data. We may share information with third-party service providers who assist us in operating the Website (such as analytics providers), subject to appropriate contractual protections. We may also disclose data where required by law or to protect our legal rights.

5. Data Transfers

Your information may be transferred to and processed in countries outside your jurisdiction, including the United States. Where required, such transfers are supported by appropriate legal mechanisms (such as Standard Contractual Clauses).

6. Data Retention

We retain personal data collected through the Website only as long as necessary for the purposes described in this policy, or as required by law.

7. Your Rights

If you are a resident of the European Economic Area or the United Kingdom, you have the right to: access your personal data; request correction or deletion; object to or restrict processing; request data portability; and withdraw consent where applicable.

If you are a California resident, you have the right to: request disclosure of the personal information collected; request deletion; and opt out of the sale of personal information (we do not sell personal information).

To exercise any of these rights, contact us at hello@flownetworks.io.

8. Children's Privacy

The Website is not intended for children under 13. We do not knowingly collect personal data from children under 13.

9. Third-Party Links

The Website may contain links to third-party sites. We are not responsible for the privacy practices of those sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Flow Networks, Inc.
General inquiries: hello@flownetworks.io
Compliance and data protection: compliance@flownetworks.io